Clear expectations, reliable service, and transparent policies for every White Dove Cleaning NW customer.
Welcome to White Dove Cleaning NW. These Terms of Service explain the policies and expectations associated with our professional cleaning services and use of our website.
By booking cleaning services with White Dove Cleaning NW, you agree to the applicable service policies described below, subject to any separate written agreement and applicable law.
We encourage all customers to review these terms before scheduling their first cleaning.
White Dove Cleaning NW provides professional residential cleaning services throughout Spokane, Spokane Valley, Coeur d'Alene, Tacoma, Puyallup, and surrounding communities.
Our services include recurring weekly, bi-weekly, and monthly cleanings, deep cleaning, move-in and move-out cleaning, and other cleaning services agreed upon during scheduling.
The scope of each cleaning depends on the service selected, the condition of the property, and any additional services arranged in advance.
Visit our cleaning services page for additional information about available cleaning options.
Customers are responsible for ensuring that our cleaning professionals can access the property at the scheduled appointment time.
Our cleaning professionals will wait no longer than 10 minutes at the front door to gain access to the property.
Please ensure that doors are unlocked, access codes are provided when necessary, or someone is available to admit our cleaning team.
If access cannot be obtained within the designated waiting period, the scheduled cleaning may not be completed.
We understand that schedules change. However, cancellations and rescheduling requests affect our team's availability and other scheduled appointments.
To avoid cancellation or rescheduling charges, customers must provide at least 48 hours' notice before their scheduled cleaning.
If an emergency requires you to cancel an appointment, please contact our team directly to discuss your circumstances.
Customers who would like to add services to an existing appointment should contact White Dove Cleaning NW management at least 48 hours before their scheduled cleaning.
Requests made with less than 48 hours' notice may not be accommodated. Availability depends on the cleaning team's schedule and the time required to perform the additional work.
Additional services may result in additional charges, which should be confirmed before the work is performed.
White Dove Cleaning NW offers recurring cleaning plans designed to provide consistent home maintenance.
Customers who wish to pause or discontinue monthly cleaning services must notify us by email at least five days before their next billing date.
Monthly billing occurs on the first day of each month.
To request a pause or cancellation, email info@whitedovecleaningnw.com.
Payments for monthly cleaning plans are nonrefundable under our standard customer policies, except where otherwise required by applicable law.
Payments made for cleaning services that are not used during the applicable month may be applied toward future cleaning appointments or credited toward additional cleaning services.
If you anticipate being away or needing fewer cleanings during an upcoming month, future payments may be adjusted with advance notice.
Requests for these adjustments must be emailed at least five days before the next billing date.
Prorated portions of monthly cleaning payments are not reimbursed when a customer elects to discontinue service, except where required by law.
Recurring cleaning helps maintain a consistent baseline of cleanliness throughout the home.
When cleaning services are paused for five weeks or longer, additional work may be required to restore the property to its regular maintenance condition.
For this reason, a 20% additional charge applies when recurring cleaning services resume after a pause of five weeks or longer.
We want every cleaning appointment to be safe, comfortable, and productive for our customers, their pets, and our cleaning professionals.
White Dove Cleaning NW does not provide cleanup of pet urine, feces, or vomit.
Customers are responsible for removing pet waste and addressing these conditions before the cleaning team arrives.
Please communicate any important instructions concerning pets or access to the property before your scheduled appointment.
White Dove Cleaning NW may adjust service pricing to account for changes in operating costs, inflation, and other business circumstances.
Price increases may occur at the beginning of a calendar year. When annual increases are planned, affected customers will be notified by email no later than December 10.
Additional pricing adjustments may occasionally become necessary during the year.
White Dove Cleaning NW may communicate with customers by telephone, email, or text message regarding appointments, service updates, and other important matters.
We may send text messages instead of making phone calls when a quick update or question is needed.
Customers who prefer not to receive text communications may notify us and request that future service communications be handled by telephone or email.
Message and data rates may apply.
Any marketing text messages are subject to applicable consent and opt-out requirements.
The information provided on whitedovecleaningnw.com is intended to help visitors learn about our cleaning services, request estimates, and communicate with our team.
Visitors agree not to misuse the website, submit knowingly false information, attempt unauthorized access, or interfere with normal website operations.
Service descriptions and other website content may be updated as our offerings change. Final service arrangements are subject to the details confirmed during booking.
White Dove Cleaning NW collects and processes customer information to arrange cleaning appointments, communicate with customers, and provide services.
For additional information about our data practices, please review our Privacy Policy.
Certain website functions or business operations may involve third-party providers, including scheduling, payment processing, or customer communication services.
Such providers may have their own applicable terms and privacy policies. Their independent services are governed by the terms applicable to those services.
White Dove Cleaning NW may update these Terms of Service as its operations, services, or legal obligations change.
Updated terms will be published on this page. Any changes to existing customer agreements remain subject to applicable notice and contractual requirements.
If you have questions about these Terms of Service, appointment policies, payments, or scheduling, please contact our team.
White Dove Cleaning NW
Email: info@whitedovecleaningnw.com
We provide cleaning services throughout Spokane, Coeur d'Alene, Tacoma, Puyallup, and surrounding communities.
Contact Our Team →Welcome to White Dove Cleaning NW! We provide top-notch home cleaning services in Spokane, Coeur d'Alene, and Tacoma. Contact us today for a free quote and experience the difference in home cleaning services!